Supertec Incubators ("Supertec") provides the following limited warranty for eligible hardware sold under the Supertec brand. Warranty periods depend on product category as set out below. Extended or commercial terms may be stated in your written quotation or sales agreement and will prevail for that order where they differ from this summary. This policy supplements any non-excludable rights under applicable law.
Warranty periods by product type
| Product type | Standard warranty |
|---|---|
| Manual incubators | Four (4) months from delivery or handover, as stated on your invoice. |
| Automatic incubators (small, medium, and similar automated models) | Six (6) months from delivery or handover, unless your quotation states otherwise. |
| Large industrial machines | As agreed in writing — depends on size, complexity, and negotiated terms (for example, longer coverage for major hatchery lines). The warranty period and any lifetime service offers will be specified in your quotation or contract. |
"Lifetime free after-sale service" where offered on a specific order refers to labour or support as defined in that order's terms; it does not extend the limited warranty on parts and manufacturing defects beyond the written warranty period unless explicitly stated.
What is covered
During the applicable warranty period, Supertec will, at its option, repair or replace products that fail due to defects in materials or workmanship under normal use and maintenance as described in the product manual.
- Integral electrical components of the control system when failure is not due to excluded causes.
- Factory-installed sensors subject to calibration limits in the technical documentation.
- Warranty is generally for the original purchaser; transfer may apply where local law requires.
What is not covered
This limited warranty does not apply to damage or failure resulting from:
- Electrical supply issues — grid instability, surges, incorrect voltage, lightning, or inadequate site electrical installation.
- Physical damage — impacts, drops, crushing, or stress after delivery.
- Liquid / environmental damage — water ingress, flooding, condensation from improper ventilation, or operation outside published environmental ranges.
- Unauthorized modification or repair, non-approved parts, or firmware changes not authorized by Supertec.
- Fire, pests, theft, or force majeure.
- Normal wear of consumables, cosmetic finishes, or gradual changes within specification tolerances.
For refund implications when exclusions apply, see our Refund Policy.
Claims process
Contact Supertec support with your serial number, proof of purchase, and a clear description of the issue. We may request diagnostics, photographs, or remote log access where IoT is enabled. If a return is required, we will provide instructions and an RMA where applicable.
Repaired or replacement units may be new or refurbished to equivalent performance. Replaced parts may become Supertec property. To the maximum extent permitted by law, liability under this warranty is limited to repair or replacement of the defective product unless mandatory law provides otherwise.
For order-specific warranty text, refer to the warranty booklet or quotation supplied with your equipment. This page is a summary for website visitors.